Scan cards, review matches, and correct IDs.
6 articles
How does card scanning work?
Learn how Cubbby's AI identifies your cards from a photo
Why did my scan match the wrong card?
Reasons a scan might return incorrect results and how to fix it
How to get the best scan results
Tips for lighting, positioning, and angles to improve scan accuracy
What happens after I scan a card?
Understand the scan flow from photo to card being saved
How many scans do I get?
Scan access by plan and what happens after trial
What are bonus scans and how do I get them?
How bonus scans work and how to earn them through referrals
Work through the articles in the order that matches your question, or open the guide closest to the task you are completing. Each article explains the relevant Cubbby workflow, the card details to verify, and the difference between public collection information and private account controls. If an identity, value, scan, binder, or profile still looks wrong after following the guide, use the issue-reporting option below with the affected page and card details so the problem can be reproduced.
Still need help?
Report an issue and we'll get back to you.